CHLOROPHILE CARE
Money Matters
Payment Methods
Payment Timing
Please be prepared to make payment when checking out to avoid any unnecessary disappointments (especially for rare-succulent pre-orders that quickly run out of stock). To be fair to others who may be ordering the same thing, we can only consider orders that are paid, as complete and ready to be processed :(
#IMPORTANT: After checkout, remember to WhatsApp us your Order# at 98533958. This helps us match and confirm your order much more quickly than having to dig through transactions! We'll reply ASAP, and jump right on getting your goodies to you :)
We accept all major debit and credit cards from customers around the world (Visa, Mastercard etc). In partnership with reputable payments provider, Stripe; checkout is smooth and seamlessly integrated while keeping your information safe and secured.
Payment Exceptions
For the rare occasions when you are not able to transact using your cards, do contact us on Whatsapp. We can provide you with other means (Paynow or Bank Transfer). Do note there is a lag time for this method. Conventional payments through checkout will still be the most optimal in ensuring you get your plants secured in the most timely manner.
Delivery & Collection
Free Delivery
Standard Delivery
Frequency & Timing
Chlorofilling your home & community for $99 and above? Delivery's 100% on us!
Fair weight-based deliveries, from as low as $7 up to $25.
You pay, and we accept, no more than what it takes to get you your goodies~
We consolidate and send out our deliveries once every two weeks, over the weekend. This means that depending on whether your order is placed on "Ordering" or "Restock" week, the waiting time will be 1 week to a few days respectively. Delivery typically falls on a Sunday. If deliveries can be made earlier (eg: Saturday), we will notify you through Whatsapp.
Depending on the size and contents of your order, we may or may not be able to accommodate specific date and time requests, and this may or may not incur additional fees. Generally, physically small orders have more flexibility on this.
Please speak to us if you require such scheduling, and we will help you as best we can without incurring additional cost.
Batches
A batch is how we group your orders to ensure only the latest & freshest reach you.
We run batches bi-weekly. Finalized delivery and collection dates will be let known to you when you Whatsapp us with your payment receipt. Orders confirmed before a batch closes will be due (for delivery) as stated:
1. For orders that DO NOT INCLUDE Rare Succulent pre-orders:
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Batch closes at 11:59pm on the Wednesdays of "Restock Weeks" (next batch begins immediately)
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Orders that fall during "Restock week", delivery is due on the same weekend
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Orders that fall during "Ordering week", delivery is due on the following weekend.
2. For orders that INCLUDE rare-succulent pre-orders:
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Batch closes at 10:00pm on Sundays (re-opening is usually Thurs/Friday)
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Deliveries are usually due on the 3rd weekend after the batch's closing. If they arrive earlier, we will arrange for an earlier delivery with you
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Please do not order after closing. Such orders will be refunded ASAP.
Collection
We offer collection from the weekend that the batch is due, at a single location in the vicinity of Bukit Panjang, within a pre-scheduled basis of time slots. We're very sorry that we have to discharge all liabilities for collections beyond 7 days from that weekend.
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If you live nearby, we very much welcome you to collect your order in person
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If you do not, do consider getting it delivered to you (long story here)
In any case, we'll let you know the exact location upon confirming your order :)
Indicating Potting Preference
Simply add a note in the "Details" section, at the bottom of "Your Stash" (before the checkout)~
In the note, please pair the SKUs (visible beside each item) of the plant with your desired pot.
For example:
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(Plant C's SKU) + (Pot H's SKU)
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(Plant L's SKU) + (Pot O's SKU)
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etc...
Rare Succulents
Rare succulents come bare-rooted by default
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Our Rare Succulents travel long distances bare-rooted by default, as required by AVA.
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Buyers often request for them bare-rooted as they have their own pots, or want us to pot them in some of the slightly more ornate planters we have available.
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The potting mix for succulents is hand mixed to ensure proper drainage, and hence costs significantly more to provide.
If you'd like your rare succulents potted in a basic pot, please purchase the basic potting (for rare succulents only). Save the hassle of matching your succulents to the correct plastic pot sizes, we will do it for you. The listing allows you to pick the growing medium you want too and we will pot them according to your preference.
If you'd like your rare succulents potted in our designer planters. Simply follow the above same steps as per our normal plants for pot pairings. If you purchase designer planters, we offer free repotting service using basic succulent soil. If you'd like us to help you pot using any of the premium mixes (Akadama or Akadama Mix), please purchase a bag and instruct us to do so in the "Details" section, at the bottom of "Your Stash" – we will use the bag and send you the balance.
PAIRING & POTTING
Returns & Refunds
We're Reasonable Folks :)
We aim to make your entire journey, from visiting us to watching your plants flourish, a journey full of feels. We're reasonable folks, as we're sure you are too. Get back to us within 7 days from receiving your goods if there's anything about them you're unhappy about, and we'll do our best to get you smiling again :)
Here are our general guidelines:
1. For live goods: for significant discrepancies between what was promised and what was received, please return the plant to us for a full refund, and we'll be happy to look after it. Should you be unable to return the plant, it will be a case-by-case basis, but we guarantee a refund of at least 50% of its purchased value.
2. For non-live goods:
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If you received the wrong goodies from what you ordered (size, color, etc.), or made the wrong order, allow us to exchange it for you.
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If they are damaged, please accept our apology and a full refund.
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Why no physical store? Elaborate!Chlorofeel is a passion project, a full-time hobby-business addiction, made up of people just like you working hard and with heart to bring the best we can to the things we are passionate about, like sharing this awesome green feeling. This has meant doing away with some things, while keeping to those that truly matter, like the product, the experience, and happy customers. Let us prove it to you :)
-
Why shop with you?We try our best to make every moment from the time you visit us to the time your plants are soaking up the sunshine and sprucing up your home, to be a fun feeled experience. From our competitive prices; this meticulously designed website; the wide catalog of quality selections that are handpicked by us; to our warm and open Chlorophiles who want nothing more than to put a smile on your face... Chlorofeel is, and has always been about, spreading the feeling like leaves would towards the sun – an appreciation of nature and embracing of community. And that's why we don't want you "shopping" with us per say; we want you in on the feeling!
-
Why is delivery is only done only on alternate weeks in batches?Because less here means more for you :) Less delivery batches helps: you save more by keeping our costs low you ensure we pick only the latest and freshest from our suppliers for you you support reducing our carbon footprint, and let's not forget – you foster the virtue of patience, a doubtlessly big part of natural wonders like plants. Good things are worth the wait afterall~
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What is a weight-based delivery fee?Plants generally are fragile (requires a label), must be kept upright (also requires a label), take up a lot of volumetric space (L+W+H) even though most of it might be empty space, cannot be stacked, and have soil that weighs a ton – plants aren't angels to deliver. Local courier companies charge by weight and volume (L+W+H), and that's not even taking into account the fact that these are live plants with all the strings above attached. So we could raise prices on our products, or blanket-raise prices on delivery (even make a quick buck on it), but we don't sell delivery services, we share experiences, and a weight-based system is what we believe ensures the best experience for everyone. Trying adding different combinations of small and large plants, you'll be able to see the pricing change dynamically in your checkout.
-
How to add on to my existing order?With so much to choose from, sometimes you may want to add-on to your order that have already been placed. This is a common case during our korean rare succulents flash sales. 1) Simply shop and place your new order as per usual 2) If your previous order qualified for free delivery or you have already paid a delivery fee, select self-collect to waive the delivery fee for the subsequent orders. If delivery fee has been paid for the first order, but the nett total of the combined orders eventually goes >$99, just let us know on whatsapp and we will refund you for the delivery fee paid since you will be eligible for free delivery 3) Once the new order have been placed, whatsapp us "please combine order #XXXX and #XXXX" * Do make sure the multiple orders are placed under the same name for our system to group the orders more efficiently. Also, do make sure the subsequent orders are made within the same batch's ordering period for combining to be possible.
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How can you discourage self-collection?We understand that not every Chlorophile has a giant garden (or $$ tree), so we try our heccin best to serve the most affordable prices that allow us to continue the honor of wetting your wooderful addiction ;) Although bringing affordable living & breathing goodies to you, means dirt-cheap shipping is killer to us (sigh~), we don't simply charge a blanket-flat rate, but work out shipping dynamically to give you the lowest, at cost. It might sound stupid for a business (or anyone) to say, but rightfully, the less you buy, the less you pay (duh XD). Now, we're not saying buy less - because more's more bang for your buck. So if we still haven't gone low enough for you, why not go high and jio your fam & frans to share the feels too? And by $99, you've got a community, and we've got delivery 100% covered for you :)
-
See some plants in black polythene bags... I'm going to receive them like that?Fret not! All plants (with the exception of Rare Succulents) will have a basic plastic pot guaranteed. This means we will by default be repotting them for you for free :)
-
Why no physical store? Elaborate!Chlorofeel is a passion project, a full-time hobby-business addiction, made up of people just like you working hard and with heart to bring the best we can to the things we are passionate about, like sharing this awesome green feeling. This has meant doing away with some things, while keeping to those that truly matter, like the product, the experience, and happy customers. Let us prove it to you :)
-
Why shop with you?We try our best to make every moment from the time you visit us to the time your plants are soaking up the sunshine and sprucing up your home, to be a fun feeled experience. From our competitive prices; this meticulously designed website; the wide catalog of quality selections that are handpicked by us; to our warm and open Chlorophiles who want nothing more than to put a smile on your face... Chlorofeel is, and has always been about, spreading the feeling like leaves would towards the sun – an appreciation of nature and embracing of community. And that's why we don't want you "shopping" with us per say; we want you in on the feeling!
-
How to add on to my existing order?With so much to choose from, sometimes you may want to add-on to your order that have already been placed. This is a common case during our korean rare succulents flash sales. 1) Simply shop and place your new order as per usual 2) Before you checkout, at the bottom of the "cart" page, you'll find "details" where you can key in your remarks. State "Combine with Order #XXXX" 3) Select self-collect to waive delivery fee if your previous order qualified for free delivery. If not, select delivery as per normal and it'll automatically charge the additional delivery fee based on weight of your new order. * Do make sure both orders are placed under the same name for our system to group the orders more efficiently. Also, do make sure the subsequent orders are made within the same batch's ordering period for combining to be possible.
-
Why is delivery is only once a week in batches?Because less here means more for you :) Less delivery batches helps: you save more by keeping our costs low you ensure we pick only the latest and freshest from our suppliers for you you support reducing our carbon footprint, and let's not forget – you foster the virtue of patience, a doubtlessly big part of natural wonders like plants~
-
What is a weight-based delivery fee?Plants generally are fragile (requires a label), must be kept upright (also requires a label), take up a lot of volumetric space (L+W+H) even though most of it might be empty space, cannot be stacked, and have soil that weighs a ton – plants aren't angels to deliver. Local courier companies charge by weight and volume (L+W+H), and that's not even taking into account the fact that these are live plants with all the strings above attached. So we could raise prices on our products, or blanket-raise prices on delivery (even make a quick buck on it), but we don't sell delivery services, we share experiences, and a weight-based system is what we believe ensures the best experience for everyone. Trying adding different combinations of small and large plants, you'll be able to see the pricing change dynamically in your checkout.
-
How can you discourage self-collection?We understand that not every Chlorophile has a giant garden (or $$ tree), so we try our heccin best to serve the most affordable prices that allow us to continue the honor of wetting your wooderful addiction ;) Although bringing affordable living & breathing goodies to you, means dirt-cheap shipping is killer to us (sigh~), we don't simply charge a blanket-flat rate, but work out shipping dynamically to give you the lowest, at cost. It might sound stupid for a business (or anyone) to say, but rightfully, the less you buy, the less you pay (duh XD). Now, we're not saying buy less - because more's more bang for your buck. So if we still haven't gone low enough for you, why not go high and jio your fam & frans to share the feels too? And by $99, you've got a community, and we've got delivery 100% covered for you :)
-
See some plants in black polythene bags... I'm going to receive them like that?Fret not! All plants (with the exception of Rare Succulents) will have a basic plastic pot guaranteed. This means we will by default be repotting them for you for free :)